Frequently asked questions

Get answers to frequently asked questions here.
If you’re still not sure, feel free to contact us and we’ll be happy to help.

How do I create an account?

You can create an account during checkout by clicking the ‘create an account’ button or you can create an account at any time by visiting the My Account page.

Do you ship to my country?

Yes! We ship worldwide. If we are unable to ship your order to your location due to exceptional circumstances such as war, natural disaster etc. we will inform you and refund your order immediately.

When will my order arrive?

Estimated delivery dates for our free delivery service are displayed on all product pages and also during checkout. If you’ve already placed an order with us it will also be shown in the shipment notification email along with the tracking link, as well as in your My Account section if you created an account. For more information please check our information page.

How do I change my shipping address?

If your order has already been shipped then unfortunately you cannot change the shipping address. If you have not yet received a shipment notification email then we might be able to update the order for you – contact us and we will confirm as soon as possible.

How do I track the status of my order?

You will receive update emails at each stage of your order, and if you create an account either before or during checkout then you can also check the status of your order online in your My Account section at any time. Once shipped you will receive a tracking link by email which will also be visible in your My Account section (if registered).

Will you keep my payment details on file?

No – your payment information is used only for processing your order and is never stored by us. All payment card data is handled only by our payment providers (Stripe or PayPal) and we never have visibility of any of your card details ourselves.

What is your returns policy?

Due to the nature of our items and the fact that all paintings are made to order, we are unable to offer returns or exchanges. However, if you are unhappy with your purchase for any reason at all, please contact us as we are always happy to help.

My order arrived damaged

This is extremely unlikely as we pack our items very carefully before sending them to ensure they are protected. However, if your order is damaged in transit please sign for the delivery as damaged and contact us as soon as possible to arrange a replacement free of charge. Please note that we may need to see photos of the damaged item(s) before we can arrange for them to be reproduced.

How do I get help?

If you need support please use the form on our contact page or email us at hello@morgansmiths.com. We always respond as quickly as possible.

What do I do if I entered the wrong shipping address by mistake?

If you realise you have made a mistake after placing your order please contact us as soon as possible and we can update the details for you. It is important that you contact us right away as we will be unable to update any details once the order has been shipped.

Can I cancel my order after I've submitted it?

Yes – as long as your painting hasn’t been started yet you can change or cancel the order. If you would like to update the details or cancel your order please contact us as soon as possible. If your order has already been started then unfortunately you cannot cancel it, so it’s important to contact us as soon as possible.

Is my delivery insured?

Yes, your delivery is insured and the safety of your order is our responsibility until you have signed for the delivery.

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